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Shipping & Returns

RETURN POLICY

We accept returns by permission only. Just returning something to us does not guarantee that we'll take it back or issue a refund. Contact us via contact form to make arrangements for the return.

* Item must be unused - unopened - shrink wrapped
* In original packaging and in perfect packing condition.
* Shipping charges are paid by you.

We will NOT refund shipping charges. Furthermore, we are NOT reselling or restocking returned items due our strict hygienity policies. This is part of our buyers protection to get always new, fresh and unused products.

To be eligible for a refund, you MUST return your item within 14 days of receiving it. Refunds are issued within 48-72H after receiving the returned item (not the day shipped back to us).

BROKEN ITEMS

* Note: proof of broken and or damaged shipments must be provided by the customer in form of photo and documentation for broken shipment from your local post office.

LOST ITEMS

* Note: proof of lost shipments must be provided by your local post office. Documentation is needed. We will recheck all these claims from your local postoffice, postal distribution center and your local customs until product is reshipped. It could be that the item is still in transit, custom or was accidentally delivered by your postal service to the wrong address.

SHIPPING ADDRESS & UNCLAIMED SHIPMENTS

If you fail to provide updated and correct shipping address for the delivery and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.

All shipments that have been returned because they were unclaimed by you will be subject to a recycling fee unless re-shipping charges are paid by you. Remember, we do get documentation as a proof from any country if package was unclaimed.

SHIPPING & HANDLING FEES

Registered Mail fee is included with total shipping costs. Packing material or packaging we don't charge anything. All shipping costs are based purely on real shipping cost by weight. We ship daily to over 30 countries (direct sales, distribution, retail channels) and to over 70 different countries monthly.

DELIVERY TIME

All orders & packages are processed & shipped from our facililty in 24-48 Hours. We ship 7 days a week (excl. public holidays). We ship by using Deutsche Post (German Post) to all EU destinations. Your local post or possible custom formalities & transit times are not under our control. Jurisdiction of the domestic delivery is in destination Postal Service hands (Parcel Force, Royal Mail etc.).

All packages are shipped as Priority Mail small package (under 2kg) as Registered Mail (signature needed). Package arrives to EU destination in 4-9 days. If it takes more than 15 days. Please visit your local post office and give your Registered Mail number & claim your package. In many cases they may left a notice to your front door but it was lost. All Deutsche Post tracking numbers end with DE. Tracking Code format is : RF123456789DE.

Track your package online - HERE.


If you need to return an item (by permission only), simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPMENTS

We can ship to virtually any address in the world. However, AINTEROL Europe Ltd. won't ship to certain countries. Note that there are restrictions on some products to certain countries, and some products cannot be shipped to those destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Generally all packages arrives in 4-9 business days.

Please also note that the shipping rates are weight-based. The weight of the item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 100gm.




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AINTEROL is a registered trademark of AINTEROL Natural Products USA, Inc. in the United States and/or other countries.